Privacy Policy
Last updated: April 16, 2026
At SCAGLIA, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have. Please read it carefully.
By using our website at www.scagliawatch.com or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
SCAGLIA Watch is a watch brand operated from Dongguan, China. We are the data controller responsible for your personal information.
Contact details:
Email: hello@scagliawatch.com
Phone: +86 157 3037 0130
Address: Room 605, No. 11 Ruian Road, Yantian, Fenggang Town, Dongguan City, Guangdong, China
2. What Personal Data We Collect
We collect personal data in the following ways:
When you place an order:
• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via our payment provider — we do not store full card details)
• Order history and transaction details
When you browse our website:
• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website or source
• Cookie data (see Section 8)
When you contact us or sign up for marketing:
• Email address
• Name
• Any information you voluntarily include in your message
3. How We Use Your Personal Data
We use your personal data for the following purposes:
• To process and fulfil your orders, including dispatching products and sending tracking information.
• To communicate with you about your order, including confirmations, updates, and customer service responses.
• To process payments and prevent fraud.
• To send you marketing emails and promotional offers, where you have given your consent or where we have a legitimate interest to do so. You can unsubscribe at any time.
• To improve our website, products, and services based on how customers use them.
• To comply with our legal obligations, including customs declarations and tax requirements.
• To enforce our Terms and Conditions and other policies.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
• Contract performance — processing is necessary to fulfil your order and provide our services.
• Legitimate interests — for example, to improve our website, prevent fraud, and send relevant marketing communications to existing customers.
• Consent — where you have opted in to receive marketing emails or agreed to the use of non-essential cookies.
• Legal obligation — where we are required to process your data to comply with applicable law.
5. Who We Share Your Data With
We do not sell your personal data to third parties. We share your data only where necessary with the following categories of recipients:
Logistics and fulfilment:
We share your name, address, and contact details with our logistics partner 4PX and their carrier network in order to deliver your order.
Payment processors:
Payment data is processed securely by our payment provider. We do not have access to your full payment card details.
Technology and platform providers:
We use Shopify to operate our online store. Shopify processes certain data on our behalf in accordance with their own privacy policy. We may also use third-party tools for email marketing, analytics, and customer support.
Legal and regulatory bodies:
We may disclose your data where required to do so by law, court order, or government authority, including for customs and export compliance purposes.
All third parties are required to handle your data in compliance with applicable data protection laws.
6. International Data Transfers
As SCAGLIA is based in China and uses global service providers, your personal data may be transferred to and processed in countries outside your own, including countries that may not have the same level of data protection as your home country.
Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place, such as using service providers who comply with recognised data protection standards.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Specifically:
• Order and transaction data is retained for a minimum of 7 years for tax and accounting purposes.
• Customer account data is retained for as long as your account remains active, and for a reasonable period thereafter in case of disputes or warranty claims.
• Marketing data is retained until you unsubscribe or request deletion.
• Website usage data collected via analytics tools is typically retained for up to 26 months.
8. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used.
We use the following types of cookies:
• Essential cookies — necessary for the website to function, including shopping cart and session management.
• Analytics cookies — used to collect anonymous data about how visitors use our site (e.g. Google Analytics).
• Marketing cookies — used to show you relevant advertisements on other platforms, where you have consented.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request that we correct inaccurate or incomplete data.
• Right to erasure — to request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to our processing of your data for direct marketing or legitimate interest purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at hello@scagliawatch.com. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA) or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
10. Marketing Communications
We may send you marketing emails about new products, offers, and brand updates where you have subscribed or where we have a legitimate interest to do so as an existing customer.
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at hello@scagliawatch.com. We will process your request promptly.
Please note that even if you unsubscribe from marketing, we will still send you transactional emails related to your orders.
11. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure socket layer (SSL) encryption on our website, access controls, and regular security reviews.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
12. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If we make significant changes that affect how we use your data, we will notify you by email where we hold your contact details.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:
Email: hello@scagliawatch.com
Phone: +86 157 3037 0130
Address: Room 605, No. 11 Ruian Road, Yantian, Fenggang Town, Dongguan City, Guangdong, China
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
We aim to respond to all privacy-related enquiries within 30 days.